Infobip Research Shows APAC Brands Leading in Channel Adoption, With 57% Using Agentic AI
May 18, 2026
New Delhi [India], May 18: Global AI-first cloud communications platform Infobip's 2026 Customer Experience (CX) Maturity Report reveals what separates brands that automate from brands that truly connect. The report shows that APAC brands are ahead in mobile-first engagement and AI-led automation, reflecting the region's advanced messaging culture and high customer expectations.
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