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ANSR and HFS Research Release Findings from the Inaugural HFS GCC Generative Enterprise Market Pulse Study

Bengaluru (Karnataka) [India], July 23: As part of their strategic collaboration to advance the future of India's Global Capability Center (GCC) ecosystem, ANSR and HFS Research today announced the findings of the inaugural HFS GCC Generative Enterprise Market Pulse study, including the introduction of the HFS Generative GCC Index, a new benchmark for measuring GCC maturity and readiness for the Generative Enterprise era. Developed using HFS Research's independent research methodology and informed by insights from senior GCC leaders across ANSR's enterprise network, the study examines how India's Global Capability Centers (GCCs) are evolving from traditional delivery and shared services operations into enterprise transformation and innovation engines. India's GCCs Emerge as Transformation Partners, but Ownership and AI-Native Operating Models Will Define the Next Leap. Inaugural Index scores India's GCC ecosystem at 61.9, revealing that 83% of GCCs are mission-critical to their enterprises, while only 17% have full decision-making and budget authority.

Jul 23, 2026